Frequently Asked Questions
Everything you need to know about QIDI Tech 3D printers, shipping, and support.
What is the standard shipping time for QIDI Tech 3D printers?
We typically process orders within 1-2 business days. Shipping times vary by region, but most domestic orders arrive within 3-7 business days via our local warehouses in the US, EU, and UK.
Do QIDI Tech printers come with a warranty?
Yes, all QIDI Tech printers include a one-year limited warranty covering major components. We also provide lifetime technical support and professional customer service for all our users.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Affirm to make your purchase more accessible.
What is your return policy for open-box items?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the printer in its original packaging. Please note that restocking fees may apply if the machine has been heavily used.
Where can I find the latest firmware and slicing software?
The latest versions of QIDI Print software and printer firmware are always available for free download on our official website's 'Support' section.
Are QIDI Tech printers compatible with third-party filaments?
Yes, our printers are designed with an open-material system, allowing you to use high-quality third-party filaments such as PLA, ABS, TPU, and Nylon, though we recommend QIDI filaments for optimal results.