Returns & Warranty Policy
At QIDI Tech, we strive for complete customer satisfaction by offering a comprehensive 30-day return window for our high-precision 3D printers and accessories. If your equipment is defective or does not meet your professional standards, we are committed to providing a seamless resolution through repair, replacement, or refund.
Initiate a Return Request
Contact our technical support team within 30 days of delivery with your order number and a detailed description of the issue.
Technical Assessment
Our engineers will review your case to determine if the issue can be resolved via remote troubleshooting or if a physical return is required.
Secure Packaging
Once approved, pack the device in its original internal foam and box to prevent damage during transit, ensuring all tools and accessories are included.
Inspection and Refund
Upon receipt at our warehouse, we will inspect the hardware and process your refund or ship a replacement unit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing